Holiday season is here and you must be planning to launch your holiday campaigns and rewards programs for your customer. With this pandemic around, consumers are responding in a variety of ways and purchasing habits and hence the days of one-size-fits all marketing are gone. And, this holiday season, brands need to prepare in a better way for grabbing the attention and delight their customers. This is the best time of year to show that you’ve been listening to your customers.

While many companies and businesses have chosen to use customer loyalty programs as their marketing tools to increase traffic to their businesses, others are struggling to find a breakthrough through the same loyalty programs. Why do business customer loyalty programs fail and what do you need to do differently to make them a success? Here are some reasons why your customer loyalty programs seems to be useless and ineffective as intended.