General

What is loyalty program software?
Loyalty program software is a platform that helps businesses reward and engage customers to encourage repeat purchases and long-term loyalty. It enables you to create and manage programs such as points, tiers, cashback, vouchers, and promotions across online and physical stores.

How does your loyalty program work?
Our loyalty program helps you turn customers into repeat buyers by rewarding them for purchases and other actions. You can create tiered memberships, personalised rewards, and gamified campaigns, all managed through a single dashboard. For more details, please contact us.

Can your loyalty program support both online and physical stores?
Yes. Our loyalty program is designed for omnichannel use, allowing customers to earn and redeem rewards both online and in-store under a single account. Please contact us for more details.

Pricing & Plans

Do you offer a free trial?
Yes. We offer a 7-day free trial so you can evaluate the platform before making any payment.

Do you offer discounts for multiple stores?
Yes. We offer preferential pricing for businesses with multiple stores or outlets. Please contact us so we can propose a consolidated and cost-effective plan.

What’s the cost of additional users?
Additional user pricing depends on your selected plan and usage requirements. Please contact us for details based on your setup.

Subscription & Billing

Can I upgrade my plan to a higher plan?
Yes. You can upgrade your plan at any time to access more features or higher limits. Please contact us for assistance with upgrading.

Can I upgrade or downgrade my plan?
Yes. You may upgrade or downgrade your plan to match your business needs. Our team will guide you through the process to ensure a smooth transition.

What happens if I cancel my paid subscription?
If you cancel your subscription, your access to paid features will remain active until the end of your current billing period. After that, your account will be deactivated. We recommend exporting any important data before your subscription ends.

Do you offer refunds?
We offer a 7-day free trial for evaluation. Once a subscription is activated and payment is made, fees are non-refundable. Please use the trial period to assess suitability before subscribing.

Features & Customisation

Can I create a multi-tier or VIP program?
Yes. You can create multi-tier or VIP programs to reward loyal customers with exclusive perks and personalised rewards. Please contact us for setup details.

Can I personalise rewards for each tier?
Yes. You can customise rewards for each membership tier, such as different points, vouchers, or exclusive benefits.

Can I configure the design and branding of the member portal?
Yes. You can customise the member portal with your logo, colours, and branding to provide a seamless brand experience for your customers.

Can I use my own domain for the member portal?
Yes. Our platform supports custom domains so you can use your own domain for the member portal. Please contact us for setup guidance.

Integration & Data

Does your software integrate with WooCommerce, Shopify, or other platforms?
Yes. We integrate with WooCommerce, Shopify, and other platforms. Custom integrations may also be supported depending on your requirements.

Can I export my customer data at any time?
Yes. You can export your customer data at any time, including member information and rewards activity.

Support & Security

What support do you provide during setup and ongoing use?

We provide technical support via email to assist with platform setup, configuration, and ongoing usage. Our team can help troubleshoot issues, clarify features, and ensure your loyalty program runs smoothly.

Support requests are handled during business hours, and we aim to respond promptly to all enquiries.

Is my customer data secure?
Yes. We implement industry-standard security practices to protect your customer data and ensure it is handled safely and responsibly.

For any additional questions or detailed discussions, please contact us.