Customer Loyalty Software for Retail & F&B Businesses

Build stronger customer relationships, increase repeat purchases and drive long-term retention with an all-in-one loyalty platform designed for businesses with physical stores.

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Trusted by companies worldwide

Everything You Need to Build Customer Loyalty and Grow Your Business

Poket is an all-in-one customer loyalty software platform that helps retail, F&B and other businesses with physical stores reward customers, increase repeat purchases and build long-term customer relationships.

Loyalty

Rewards

Referral

Monetization

Marketing

Gamification

Loyalty

Powerful Loyalty Program
Made Easy

Your loyalty, your way – flexible configuration

✔ Points Program
✔ Cashback Program
✔ Point & Cashback Expiry
✔ Upgrades & Downgrades
✔ Up to 5 Membership Tiers/VIPs
✔ Insightful Data at a Glance
✔ Beautiful Member Portal

Rewards

Exciting Rewards
That Drive Engagement

Engage customers and bring them back effectively

✔ Tier-Based Rewards
✔ 17 Social Media Rewards
✔ Welcome Perks
✔ Birthday Perks
✔ Promotion Period Multiplier
✔ Rewards Expiry
✔ Rewards Catalog

Referral

Get New Customers with Referral

Turn Your Customers into Brand Advocates

✔ Rewards for Referrer & Friend
✔ Give Points or E-Vouchers
✔ Reward on Sign-Up or Minimum Spend
✔ Share via WhatsApp, Email, SMS, & Social Media
✔ Activate or Deactivate Anytime

Monetization

Turn Loyalty
Into Upfront Revenue

Unlock cash with no transaction fee from Poket.

✔ Paid Memberships
✔ Store Credits / Top-Up
✔ Gift Vouchers

Marketing

Engage Customers
with Smart Marketing

Automate campaigns, reach members anywhere, and drive results effortlessly

✔ Automated Welcome Campaigns
✔ Automated Next-Visit Campaigns
✔ Automated Marketing Campaigns
✔ Win-Back Customer Campaigns
✔ Member Segmentation Campaigns
✔ Ad-Hoc Campaigns
✔ Send Email, WhatsApp, SMS & Push Notifications

Gamification

Boost Engagement and Spending with Gamification

Exciting rewards that drive members to spend more

✔ Spin Wheel Program
✔ Minimum Spend per Spin
✔ Spin Accumulation Expiry
✔ Winning Probability Settings (%)
✔ Custom Prizes: Points, E-Vouchers, or “No Win”
✔ Activate or Deactivate Anytime

Create Customer Experiences That Turn First-Time Visitors into Loyal Customers

Use customer loyalty software to deliver personalised rewards, exclusive benefits and engaging experiences that keep customers coming back to your retail store, restaurant or business.

Web Portal

Your Branded Web Portal
Mobile-responsive customer loyalty software that lets members access their accounts, rewards and benefits from any device—without downloading an app.

Mobile App (Optional)

Your Own Branded Mobile App
Launch a fully branded iOS and Android app to give members a convenient, always-on way to access your loyalty programme, rewards and exclusive benefits.

Turn Every Customer Interaction into an Opportunity for Loyalty

Reward customers at every stage of their journey—from their first visit and purchase to repeat visits, referrals and ongoing engagement

Supercharge your loyalty program

Maximise customer engagement and repeat purchases with flexible points and rewards management built into powerful customer loyalty software.

Keep Customers Engaged from Sign-Up to Checkout

Make every step of the customer journey seamless—from joining your loyalty programme and earning rewards to redeeming them at checkout.

6 fabulous channels for member signups

4 brilliant ways to issue points & redeem rewards

What our clients say

Poket has built both mAPP and web platforms for our brand's loyalty programme, and we have since been able to recruit customers alongside in depth details of their data, helping brand better understand our customer's shopping behaviour and products preference. I would recommend Poket Loyalty Program Software for any companies looking for affordable and easy-to-mange CRM solutions.

Ms Ngeo

Senior Brand Manager, Bioderma

We choose Poket because they are fast in developing the app. Also, they good at customising certain reports on an Adhoc basis. In terms of support, they revert to us normally within 24 hours for most cases.

Rajadurai Ramasamy

HOD of Customer Care, Volkswagen Malaysia

Our company just started using Poket loyalty program software and we have seen around 24% growth. With Poket app and campaigns in place, 17% of transactions belong to returning customers. It is easy for customers to register, provided data easily for auditing, has detailed functions, constant upgrading and very responsive support. my team would rate Poket 5/5. We will recommend Poket Loyalty Rewards solutions to others.

Justin Leong

Assistant Category Manager, Lagadere Travel Retail

Our company has been working with Poket to develop our mall's mobile application for redemptions. The two things that stand out about Poket- offering great value that fits our budget and needs, and prompt technical support. our app is simple and highly user-friendly both in-app and on the backend. We are exploring the next phase of app improvements, and are confident that Poket will be able to assist us through this process as it did in developing and launching it.

Charlene Tan

Assistant Marketing Manager, Cathay Organisation

We have chosen Poket after a few meet up and they have shown professionalism and confidence to handle loyalty programme for our needs which are 30 outlets in Malaysia. We worked closely with the team in Singapore from Malaysia. No issues in communication. Pricing was also within our budget to work with. The backend portal is user-friendly and interfaces for customer app is simple and easy to use. we launched the app nationwide in June and work on the next phase bringing more value to our customers.

Ms Khoo

Marketing Manager, Dragon-i Restaurant Group

After we adopt Poket solutions, we see an increase in customer retention rates and sign ups. Poket develop award-winning solutions, and has businesses in several countries. The solutions are reasonably priced, and the representative from Poket is able to answer to all our enquiries. We had compared Poket with similar vendors and found the difference in the flexibility of developing solutions for us. We are very satisfied with the customer's interface and backend for merchant that Poket has provided us. We are glad that Poket support team always respond timely whenever we have any requests. Good job, Poket Team!

Okawachi Satoru

COO, Yayoi Japanese Restaurant Chain

Poket has everything we wanted and even an integrated reward system to reward our loyal customers. it is easy to use and we are also able to work remotely away from the shopfront. The team is sure to answer any questions we have and we would hghly recommend Poket Reward System if you are looking at expanding your company's customer base and ease of transactions.

Evangeline

Co-Founder, FE - The Nail Lounge

Turn More Shoppers into Loyal, Returning Customers

Launch a powerful customer loyalty programme that keeps customers engaged, encourages repeat purchases and brings them back to your store again and again.

Contact sales

Start free trial

Poket is a leading AI-powered Loyalty Platform that helps businesses engage, reward, and retain customers with all-in-one loyalty program, digital rewards, CRM, and marketing tools—built for both physical and online stores.

Customer Loyalty Software for Retail & F&B Businesses

Trusted by companies worldwide

Everything You Need to Build Customer Loyalty and Grow Your Business

Powerful Loyalty Program Made Easy

Exciting Rewards That Drive Engagement

Get New Customers with Referral

Turn Loyalty Into Upfront Revenue

Engage Customers with Smart Marketing

Boost Engagement and Spending with Gamification

Create Customer Experiences That Turn First-Time Visitors into Loyal Customers

Turn Every Customer Interaction into an Opportunity for Loyalty

Account Creation

Welcome

Birthday

Purchases

Promotion

Referral

Social Shares

Social Follows

Feedback

Supercharge your loyalty program

Points Expiration

Rewards Expiration

Rewards Limit

Custom Points Label

Multi-Tier & VIP

Accelerated Earning

Keep Customers Engaged from Sign-Up to Checkout

Member Portal

Mobile App

Referral Link

Add Members

Import Members

Store Portal

Store Portal

Point of Sale

Import Sales Data

Redemption PIN

What our clients say

Turn More Shoppers into Loyal, Returning Customers

Company

Products

Resources

Powerful Loyalty Program
Made Easy

Exciting Rewards
That Drive Engagement

Turn Loyalty
Into Upfront Revenue

Engage Customers
with Smart Marketing