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FAQsOur terms and conditions
These terms and conditions (“Agreement”) are the legally binding terms and conditions between (1) Poket Private Limited (“Poket”), a company incorporated in Singapore; and (2) the party being a personal user (“Personal User”) or a merchant, retailer, commercial or other registered or organised entity (“Merchant”) (collectively, “you” or its derivatives), governing the access to or use of (“use” or its derivatives) Poket’s website, the Poket mobile application and any services offered by Poket (collectively, the “Services”). By registering with Poket, providing any information under the Services or starting or continuing to use the Services in any way, you acknowledge that you have read and agree to all the terms set out in this Agreement.
Conditions
A. Personal Users.
The Personal User:
(i) shall use its real identity and personal information, and shall keep all information used/provided accurate, complete and up-to-date;
(ii) shall not, under any circumstance, impersonate another person, use/provide fictitious or misleading information, or allow another person to impersonate it or use the Services under its identity;
(iii) shall at all times exercise its own judgment and discretion in deciding whether to join or participate in any merchant programs made available by Merchants through the Services (“Merchant Programs”), and for the avoidance of doubt, Poket does not endorse or make any representation or warranty, express or implied, in respect of any Merchant or Merchant Program and disclaims any responsibility in respect of any terms and conditions of any Merchant Program;
(iv) shall be solely responsible for assessing and agreeing with the terms and conditions of any Merchant Program and communicating with any Merchant in respect of any matter or dispute relating to any Merchant Program;
(v) shall use the Services only for its personal and non-commercial purposes, always as intended, described or implied by Poket, and not for any purpose that is unlawful or prohibited by any applicable law, in contravention or infringement of the rights of third parties or in any way that could be detrimental to Poket or the Services; and
(vi) authorises Poket to disclose any information provided by the Personal User under the Services to any Merchant with whom the Personal User is, or is applying to be, registered in respect of any Merchant Program.
B. Merchants.
The Merchant:
(i) shall use the Services only for its own business purposes, strictly in accordance with its applicable subscription plan with Poket (“Subscription Plan”) or as otherwise expressly agreed in writing by Poket under any applicable merchant agreement between the Merchant and Poket (“Merchant Agreement”), always as intended, described or implied by Poket, and not for any purpose that is unlawful or prohibited by any applicable law, in contravention or infringement of the rights of third parties or in any way that could be detrimental to Poket or the Services;
(ii) authorises Poket to disclose any information provided by the Merchant in relation to the Merchant Program to any Personal User who is, or is applying to be, registered in respect of such Merchant Program, and Poket may, if it considers appropriate in its sole discretion, approve, modify or refuse any Poket-related communications from the Merchant to Personal Users.
Restrictions
Without prejudice to the generality of the foregoing, you shall not, in any way, directly or indirectly, in relation to any of the Services or part thereof: (i) sell, rent, lease, license or sublicense, assign, distribute, or transfer the Services; (ii) violate or compromise the functionality or security of the Services, including without limitation by copying, reproducing, creating derivative works of, deciphering, translating, disassembling, decompiling, reverse engineering or discovering, deriving or removing source code or trade secrets of the Services, whether in respect of any intellectual property, ideas, algorithms, file formats, programming, interoperability interfaces or otherwise, or make attempts to do any of the foregoing; or (iii) export or re-export the Services; or (iv) make attempts to do any of the foregoing, without Poket’s express prior written approval.
Data Security
Poket takes the security of your personal data seriously. We implement reasonable and appropriate administrative, and technical safeguards to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
All data transmissions are encrypted using industry-standard technologies. Personal data is stored securely using AES-256 encryption and protected with role-based access controls.
While we adopt best practices to secure your information, no method of transmission or storage is completely secure. Risks such as unauthorized access, software or hardware failures, or cyber threats may still occur. In such cases, we will respond promptly and transparently in accordance with our data breach response protocols.
For more details on your responsibilities and limitations, please refer to our Terms and Conditions.
Changes To Privacy Policy
Poket may amend this Privacy Policy from time to time. The use of currently collected information shall be subjected to the Privacy Policy in effect at the time such information is used. If Poket makes changes to the Privacy Policy, such changes will be posted at Poket’s website and/or within the Poket Application/Services.
Acceptance
The user consents to Poket’s collection and use of information as set forth in this Privacy Policy and Poket’s Terms and Conditions at www.poket.com. By registering with Poket, providing any information under Poket’s Services or starting or continuing to use Poket’s Services in any way, you acknowledge that you have read and agree to all the terms set out in this Privacy Policy and Poket’s Terms and Conditions at www.poket.com. If you do not agree to the terms of this Privacy Policy or Poket’s Terms and Conditions at www.poket.com, please do not provide Poket with any information or use the Poket Application/Services in any way.
Last modified: 3-Oct-2025
Background
I. Company has developed a proprietary electronic platform forloyalty program, e-voucher program, and customer relationship management that is accessible through but not limited to online applications (the “Platform”).
II. Customer wishes to license the technology and have the online applications in its own name for purpose of running its own loyalty and customer relationship management (the “Portal”).
NOW, THEREFORE, acknowledging the receipt of adequate consideration and intending to be legally bound, the parties agree as follows:
- Definitions
1.1 ‘Content’ means any and all information (in all formats, whether currently existing or which may in the future exist) created by the Customer and submitted to be included in the White Label Online Applications including, without limitation, text files, images, visual files, and logos.
1.2 ‘Business Day’ means any day on which the banks in Singapore are open for business excluding Saturdays, Sundays and public holidays;
1.3 ‘Intellectual Property Rights’ includes patents, Knowhow, trade secrets and other confidential information, registered designs, copyrights, design rights, topography rights, trademarks, service marks, business names, registrations of and applications to register any of the aforesaid items, rights in the nature of any of the aforesaid items in any country, rights in the nature of unfair competition rights and rights to sue for passing off
1.4 ‘Knowhow’ means in relation to the Company any and all information (including that comprised in or derived from data disks, tapes, manuals, flow-charts, websites, catalogues and instructions) relating to its business and the services provided
1.5 ‘Singapore Dollars’ and ‘S$’ mean the lawful currency of Singapore
1.6 “Customer Personal Data” means Personal Data which the Customer discloses to the Company, or which the Company processes on behalf of the Customer, including: name, mobile numbers, email, and address.
1.7 “PDPA” means the Personal Data Protection Act 2012; and
1.8 “Personal Data” means data, whether true or not, about an individual who can be identified:- from that data alone; or
- from that data and other information which the Company has access.
- Grant of License.
- In General. Company hereby grants to Customer a limited, non-exclusive, non-transferable license to use the Platform during the Term (the “License”).
- White Label Branding. The customer-facing online applications shall be branded under Customer’s name. Company’s developer license is used where applicable at no additional cost to Customer.
- Restrictions. Customer shall not (i) decompile or reverse engineer the Platform or otherwise attempt to obtain the source code for the Platform; (ii) sublicense the Platform; (iii) use the name or proprietary logo(s) of Company without Company’s prior written consent; (iv) use the Platform for any purpose other than the operating of the Portal (v) use the Platform in a manner that interferes with the use of Platform by Company or its other customers; (vi) use the Platform as a competitor with Poket; or (vii) development of an electronic platform for the purpose of offering such electronic platform to other party or parties, in competition with the Platform.
- Services. Company shall provide the following services in connection with the creation and operation of the Portal (the “Services”):
- Customization. Company shall customize the online applications with the name, logos, and branding of the Customer. This includes integrating Customer’s branding elements seamlessly into the Portal’s interface and user experience, ensuring consistency and brand identity.
- Hosting Services. Company shall provide hosting for the Platform. The hosting services shall include maintaining server uptime, regular backups, and security measures to protect the Platform from unauthorized access and data breaches. The Company shall ensure the Platform is available to the Client, except during scheduled maintenance or unforeseen technical issues.
- Updates & Bugs Fix Services. Company shall provide updates and bug fixes for the Platform at no additional charge. This includes resolving software bugs, providing patches for security vulnerabilities, and implementing updates to improve functionality and performance. The Company will notify the Client in advance of any scheduled updates that may temporarily affect Platform availability.
- Chargeable Fees for Major Module Launches. Company shall inform Customer in advance if there is any chargeable fee for major module launches that do not form part of the updates. The Customer has the option to subscribe or not subscribe to new module(s)
- Technical Support. Company shall provide ongoing support and maintenance services to ensure that the Platform performs as intended from Monday to Friday 9am to 5pm Singapore time excluding public holidays. Customer support is by email and includes: (a) providing technical assistance; (b) help resolve blocking issues; (c) help identify the nature of issues and propose a solution or fix. Customer shall receive an email acknowledgement with a ticket number once an email or a support ticket has been raised. Onsite support is optional and is available at a fee. The support ticket submission is available on your Poket admin portal or email to support@poket.com.
- Service Level. The platform shall be available 99.9% of the time during each calendar month, excluding scheduled and/or emergency maintenance. Response and resolution times are measured from the time a support ticket is logged or an issue is reported to the Company’s support team and may vary based on issue complexity and resource availability from the Customer. For issues involving mobile apps, the resolution period mentioned below excludes any time taken by respective app store review and release processes, which are outside the Company’s control. The Company reserves the right to determine issue severity and classifications.
Poket is a leading SaaS platform that helps businesses engage, reward, and retain customers with all-in-one loyalty program, digital rewards, CRM, and marketing tools—built for both physical and online stores.