Loyalty Program for Shopping Malls
Poket is a cloud-based loyalty rewards program designed for your shopping mall to increase traffic and grow revenue.
With Poket, you can run your interactive and engagaing loyalty program specifically designed for shopping malls.
Challenges faced by Shopping Malls
Answering a crisis situation
Shopping malls are prone to mass quarantine situations. That’s why they need a solution that helps win back customers.
Changing customer habits
Most malls want customers to visit more often, spend more time shopping, and use the mall’s app to keep up with deals, but lack the tools to influence their behavior.
Targeting younger generation
The largest demographic visiting shopping malls are Millennials and Gen-Z. To appeal to them, you have to focus heavily on mobile devices, experiential offerings and exclusivity.
Lacking a unified experience
Customers are looking for features that will help them save both money and time, but it is difficult to find a solution that solves this problem for all tenants.
Benefits of Loyalty Programs for Shopping Malls
Customers have plenty of options when choosing to shop and drink or simply chill out, and malls need to stand out to garner attention. New customers are often harder to attract, so it’s best to concentrate on building the loyalty of those who have already visited your mall. Building customer loyalty for malls does not have to be a complicated one.
Customers don’t have time for the hassle at the counter. They like the idea of being rewarded, but they’d rather skip it if the administration takes too long. Convenience is one of the strongest characteristics of a shopping mall loyalty program.
INCREASE FOOTFALL AND REPEAT PURCHASES
Create a thrilling shopping environment where customers can earn points at any store in real-time, and then immediately redeem the accumulated rewards even in another store.
ADD VALUES THROUGH JOINT OFFERS
No more, one size fits all, approach. Customize and personalize the rewards for your shopping mall and attach e-vouchers to the loyalty programs, campaigns and other programs with various joint offers.
Right from signing up, birthdays or even sending an instant deal at a discount, Poket got everything covered for to pull traffic to your shopping mall.
IMPROVE CUSTOMER ENGAGEMENT
Run co-branded contests, organize in-store treasure hunts, introduce a multi-brand referral system,and encourage user reviews to increase as well as engage customers in a non-discount-oriented way.
BETTER CUSTOMER EXPERIENCE
Use the loyalty program to entice customers to spend more time in the mall. Collect loyalty data through the tenants to supercharge your marketing automation systems, becoming better in personalization.
What more Poket can do for you
For multi tenants shopping mall, customers can take a photo of the receipt by using their phone and then upload it using the mall’s mobile app or through a website landing page in order to receive points based on their spending.
Create a beautiful app and member portal
Create a beautiful member app and member portal that matches your brand identity. Dramatically impress the Millenials and Gen-Z with your presence on App Store/ Play Store. Your members will also be able to join and redeem rewards directly on your website too.
Give your members the opportunity to spend more for less! They can buy e-vouchers directly from your website or app and enjoy different benefits.
Customer Success Stories
The Cathay Lifestyle App for the Cathay Mall is offering a rewarding shopping experience to its members. Powered by Poket, this app allows members to redeem e-vouchers seamlessly anywhere and anytime by simply spending a minimum amount at either The Cathay or Cineleisure!
No endless accumulation of points, members can just snap and upload a photo of the receipt to receive the e-voucher right away upon verification. Members can use the e-voucher at participating stores to enjoy discounts off their total bill!
A home-grown retailer in women’s fashion since the 1960s, OG Department Store is a family-run business that started out as Ocean Garments in September 1962. Poket created the member portal for OG Departmental Stores. The OG Membership Portal is a seamless membership system for customer loyalty and retention.
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Feel free to write to us for any questions of your shopping mall loyalty program.