Discover Your Business' True Potential Through Poket Loyalty Management Software Solution

Get the most out of Poket with the step-by-step guides and tutorials.

Customer Loyalty Software


How it works?


Merchant's Journey

Setting up your account and launching your loyalty program is now as easy as 1-2-3! 

Once you sign up, you will be guided step-by-step to launch your loyalty program. 

Member's journey loyalty program




Signing up Customers

1. Store Portal- Web or Merchant App

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Use for Face to Face Sign-up

  • Mobile no.
  • Email
  • Scan Customer QR Code (Will be available in the app)
  • Other Identification
  • Sign up Form (Email optional)

2. Customer Self Sign-up

Customer Signup using url or qr Code

Use for URL, QR Code Sign-up

  • Website 
  • QR Code for Web Sign-Up
  • QR Code for Mobile App Sign-up
 
* For Shopify & WooCommerce Stores, customers will sign up using the Rewards Pop Up on the online store website. 

3. Through Admin Portal (Import of Data)

Customer data upload

Use for adding existing member data or offline customer registration

  • Add Member
  • Import Import



Customer's Journey

How members are communicated

For every transaction, rewards, redemption, and expiry members will receive emails, PNS (Push-Notification Service) via the app (optional) and SMS (add-on).

Email

Email

App (Optional)

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SMS (Add-On)

SMS


How Members Redeem




A. For Merchants with Storefront

Step 1

Members approach the store personnel and let them know that they want to redeem the offer.

Customer voucher redemption

Step 2

Members can provide any one of the following to the store personnel-

  • Mobile no. (preferred way)
  • Email 
  • QR code (available in the app) or
  • Ask the store personnel to key in the store pin in the Member App







Step 3

 Members can now enjoy the awesome offer!

Store personnel


B. For Merchants without Storefront

Step 1

Members will receive emails for each and every rewards. They can either login to their member portal via web or app and click on REDEEM.

Step 2

System will send notification to the merchant to redeem the respective voucher for the members.

Step 3

Members enjoy the offer!






C. For Online Stores

For online eCommerce stores like Shopify or WooCommerce, all redemptions are online discounts of purchases and can be redeemed instantly. 



Video Tutorials





3 steps to start your rewards program

Starting your loyalty program with Poket Loyalty Management Software and signing up your members is as easy as 1-2-3. 





How do your members use Poket Rewards (optional)

Poket Rewards app lets your members manage and track your rewards in a cool way. It’s easy and free to use!



BONUS FEATURE WITH OUR PAID PLANS

How to create a catalogue listing

Increase brand awareness and drive sales with Poket’s catalogue. List your products or services, let your customers know what’s trending, set converting call to actions with URL, email, or trigger call.





Start retaining your customers today
Skyrocket your business tomorrow

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NBC-Loyalty Program
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