POKET 100% Risk Free Guarantee Policy
© Copyright Poket Private Limited 2016
Last modified: 13 May 2016
Why Poket Provides 100% Risk Free Guarantee
At Poket, we know that if you are considering adopting or changing a Customer Relationship and Loyalty Management System, your primary goal is to grow your loyal customers conveniently so that you can drive them back to spend with you easily and more frequently. We decided not just saying how good our product is, but we put the money where our mouth is. Poket software has consistently helped our clients to grow their customers base with convenient, and we are confident that our software can do the same for your business. Poket is the first company that offers 100% risk free guarantee for 12 months on the Customer Relationship and Loyalty Management System.
General 100% Risk Free Guarantee Policy
We know that end results that you expect from using our software is to grow your customers base conveniently. Poket offers a 100% risk free guarantee on most Poket software packages if you are not satisfied with our software. Poket shall spend up to amount equivalent to 12 months of your software subscription to buy vouchers from you where we will use to drive customers to patronize your business. However, eligibility for a buy back may depend on details regarding your purchase (e.g. where you purchased, who you purchased from, duration since purchase, etc.), subscription term, etc. Some exception examples are further detailed below.
The following purchases, all but not limited to, do not form as part of the buy back guarantee:
- Purchases of hardware
- Purchase of white label solution
- Purchase of customization services
- Purchase of subscription with scanned receipt services
- Purchase of subscription to use stored value cards function
- Poket subscription that have not been paid
- Poket subscription that have been expired
- Poket subscription with other buy back options
- Purchases from resellers, distributors, or partners.
- Repurchases of the Poket offering that have been exercise this risk free guarantee previously
The following scenarios, all but not limited to, do not form as part of the buy back guarantee:
- Your company stopped using the software or services before end of the 12 months of use
- Your company stopped accepting any card or voucher transactions before end of the 12 months of use
- Your company removed collaterals and material related to your card program before end of the 12 months of use
- Your company informed the members or users on stopped using of Poket before end of the 12 months of use
- Your company ceased operations before end of the 12 months of use or at time of request for the buy back
Shipping, handling, and any applicable tax are not eligible for buy back. If you receive a buy back offer for your purchase you are obligated to uninstall the software and the license may, in Poket’s sole discretion, be disabled to prevent further use.
On the 12th month, you can contact us to exercise your 100% risk free guarantee by quoting your invoice number and invoice date. Our friendly support team will assist you on our buy back scheme with details on the vouchers types (quantity and denominations) to drive customers to you conveniently.